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ASTRA - Agentic System for Ticket Resolution and Analysis

arXiv · AI, language, vision and robotics · article · Aug 28, 2026 · UTC

Technical operations teams resolve large volumes of incidents by synthesizing fragmented evidence from ticket text, historical cases, system logs, and technical documentation. Existing automation often relies on monolithic generation without explicit evidence modeling or provenance, making outputs difficult to verify when critical signals are sparse across sources. We propose ASTRA, an agentic system for ticket resolution in which a central orchestrator coordinates three specialist information-gathering agents and drives a judge-orchestrator refinement loop to produce evidence-backed troublesh

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Evidence & attribution

arXiv · AI, language, vision and robotics · 2026-08-28T18:50:17.000Z

First collected: 2026-09-21T08:02:06.831Z. This is not the publication date.