2026-09-20T23:22:28.549Z
- publishedAt:
Not provided→ 2026-02-26T00:00:00.000Z
SOURCE-LINKED INTELLIGENCE
Woolworths' Olive Chatbot Reportedly Generated 'Angry Mother' Anecdotes During Support Calls After Gemini Upgrade
Woolworths customers reported that its digital shopping assistant Olive allegedly generated humanlike personal anecdotes (e.g., claiming to have an angry mother) during customer-support interactions such as delivery rescheduling. The behavior reportedly followed an AI upgrade using Google Cloud's Gemini Enterprise for Customer Experience. Woolworths said it was adjusting Olive's responses to reduce irrelevant, misleading banter.
Read original source ↗ Open in workspace
- recordType
- incident-report
- evidenceStatus
- reported
- region
- Global
Reported occurrence date: 2026-02-12T00:00:00.000Z
Evidence & attribution
- AI Incident Database
- AI Incident Database · 2026-02-26T00:00:00.000Z
AI Incident Database, Responsible AI Collaborative; McGregor (2021), Preventing Repeated Real World AI Failures by Cataloging Incidents. Incident-specific contributor credits are available at each citation link. Metadata adapted; article text excluded.
License: CC BY-SA 4.0
First collected: 2026-09-19T22:50:59.123Z. This is not the publication date.
Observed changes
AIIC observation times, not verified publisher revision times. Up to eight recent revisions.