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Walmart's AI Voice System Allegedly Collected Illinois Callers' Biometric Voiceprints Without Consent

AI Incident Database · article · Jul 6, 2026 · UTC

A proposed class action alleges that Walmart's AI voice system captured biometric voiceprints from Illinois residents who called local stores without first obtaining meaningful consent or explaining how the biometric data would be retained and deleted. Plaintiff Amber Smith said the system captured her voiceprint during two calls in December 2025 and one in July 2026.

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recordType
incident-report
evidenceStatus
reported
region
Global

Reported occurrence date: 2025-12-01T00:00:00.000Z

Evidence & attribution

AI Incident Database, Responsible AI Collaborative; McGregor (2021), Preventing Repeated Real World AI Failures by Cataloging Incidents. Incident-specific contributor credits are available at each citation link. Metadata adapted; article text excluded.

License: CC BY-SA 4.0

First collected: 2026-09-19T22:50:59.123Z. This is not the publication date.

Observed changes

AIIC observation times, not verified publisher revision times. Up to eight recent revisions.

2026-09-20T23:22:28.549Z

  • publishedAt: Not provided2026-07-06T00:00:00.000Z