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Beyond Reflection: Affirmation as a Promising Behavioral Marker Associated with Quality in Text-Based Counseling

arXiv · AI, language, vision and robotics · article · Aug 27, 2026 · UTC

While AI-assisted text-based counseling is gaining attention, it remains empirically unclear which counselor behaviors are associated with higher dialogue quality. Existing research often focuses heavily on Reflection, borrowing frameworks from Motivational Interviewing. To address this gap, we conduct a multi-layered analysis using KokoroChat, a large-scale Japanese text counseling dataset conducted by professional counselors and trainees, newly annotated with counselor strategy tags and client distress levels. Our results show that, under the quality indicators used in this study, Affirmatio

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