2026-09-20T23:22:28.549Z
- publishedAt:
Not provided→ 2019-06-14T00:00:00.000Z
SOURCE-LINKED INTELLIGENCE
Chinese Insurer Ping An Employed Facial Recognition to Determine Customers’ Untrustworthiness, Which Critics Alleged to Likely Make Errors and Discriminate
Customers’ untrustworthiness and unprofitability were reportedly determined by Ping An, a large insurance company in China, via facial-recognition measurements of micro-expressions and body-mass indices (BMI), which critics argue was likely to make mistakes, discriminate against certain ethnic groups, and undermine its own industry.
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- recordType
- incident-report
- evidenceStatus
- reported
- region
- Global
Reported occurrence date: 2016-04-15T00:00:00.000Z
Evidence & attribution
- AI Incident Database
- AI Incident Database · 2019-06-14T00:00:00.000Z
AI Incident Database, Responsible AI Collaborative; McGregor (2021), Preventing Repeated Real World AI Failures by Cataloging Incidents. Incident-specific contributor credits are available at each citation link. Metadata adapted; article text excluded.
License: CC BY-SA 4.0
First collected: 2026-09-19T22:50:59.123Z. This is not the publication date.
Observed changes
AIIC observation times, not verified publisher revision times. Up to eight recent revisions.