SOURCE-LINKED INTELLIGENCE

Conversational Systems for Emotional Support and Customer Assistance

CORDIS · observation · Publication date unknown

tomer inquiries, in an empathic, inviting, accurate and efficient manner. Conversational models and systems will be developed by proposing novel learning strategies for domain adaptation, exploring Large Language Models (LLMs) and prompt engineering methodologies. User state estimation will be also considered, and strategies, such as behavioural models and stakeholder goals, will guide the policies for dialogue management. Novel evaluation frameworks will be also designed by including automatic metrics, usability as well as human acceptance of the technology. Strict ethical and AI robustness compliance procedures will be applied, as conversational recordings will be collected, anonymised, annotated and encrypted for collaborative work among the project partners. The project will apply extensive staff secondments and foster sustainable knowledge exchange. It will grow the experiences and insights of the partner organisations’ staff via intersectoral and interdisciplinary collaborations, implemented through secondments as well as training and networking activities. Dissemination,

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recordType

award

status

SIGNED

region

EU

value

717600

unit

EUR