2026-09-20T23:22:28.549Z
- publishedAt:
Not provided→ 2024-02-15T00:00:00.000Z
SOURCE-LINKED INTELLIGENCE
Air Canada Chatbot Reportedly Provides Inaccurate Bereavement Fare Information, Leading to Customer Overpayment
A Canadian small claims tribunal reportedly ordered Air Canada to pay $812.02 in damages and court fees after its website chatbot allegedly provided inaccurate information about bereavement fare eligibility, leading a customer to overpay for flights. The tribunal reportedly found the airline responsible for information presented by its chatbot, rejecting the argument that the chatbot was a separate legal entity, and characterized the error as negligent misrepresentation.
Read original source ↗ Open in workspace
- recordType
- incident-report
- evidenceStatus
- reported
- region
- Global
Reported occurrence date: 2022-11-11T00:00:00.000Z
Evidence & attribution
- AI Incident Database
- AI Incident Database · 2024-02-15T00:00:00.000Z
AI Incident Database, Responsible AI Collaborative; McGregor (2021), Preventing Repeated Real World AI Failures by Cataloging Incidents. Incident-specific contributor credits are available at each citation link. Metadata adapted; article text excluded.
License: CC BY-SA 4.0
First collected: 2026-09-19T22:50:59.123Z. This is not the publication date.
Observed changes
AIIC observation times, not verified publisher revision times. Up to eight recent revisions.