AIIC AI Intelligence Centre

SOURCE-LINKED INTELLIGENCE

Microsoft-Powered New York City Chatbot Advises Illegal Practices

AI Incident Database · article · Mar 29, 2024 · UTC

New York City's chatbot, launched under Mayor Eric Adams's plan to assist businesses, has been reportedly providing dangerously inaccurate legal advice. The Microsoft-powered bot allegedly informed users that landlords can refuse Section 8 vouchers and that businesses can operate cash-free, among other falsehoods. The city acknowledges the chatbot is a pilot program and commits to improvements while the errors are addressed.

Read original source ↗ Open in workspace

recordType
incident-report
evidenceStatus
reported
region
Global

Reported occurrence date: 2024-03-29T00:00:00.000Z

Evidence & attribution

AI Incident Database, Responsible AI Collaborative; McGregor (2021), Preventing Repeated Real World AI Failures by Cataloging Incidents. Incident-specific contributor credits are available at each citation link. Metadata adapted; article text excluded.

License: CC BY-SA 4.0

First collected: 2026-09-19T22:50:59.123Z. This is not the publication date.

Observed changes

AIIC observation times, not verified publisher revision times. Up to eight recent revisions.

2026-09-20T23:22:28.549Z

  • publishedAt: Not provided2024-03-29T00:00:00.000Z