2026-09-20T23:22:28.549Z
- publishedAt:
Not provided→ 2025-08-15T00:00:00.000Z
SOURCE-LINKED INTELLIGENCE
Google AI Overviews and ChatGPT Reportedly Cited Fraudulent Cruise Hotline, Allegedly Enabling Successful Scam
Google's AI Overviews allegedly surfaced a fraudulent customer service number for Royal Caribbean. Consumer Alex Rivlin reportedly called the number, spoke with an impostor, and provided his credit card, later incurring $768 in fraudulent charges. The same number reportedly appeared in ChatGPT results and was linked to Disney and Princess cruises, purportedly showing how scammers are manipulating AI outputs to amplify longstanding hotline scams.
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- recordType
- incident-report
- evidenceStatus
- reported
- region
- Global
Reported occurrence date: 2025-08-15T00:00:00.000Z
Evidence & attribution
- AI Incident Database
- AI Incident Database · 2025-08-15T00:00:00.000Z
AI Incident Database, Responsible AI Collaborative; McGregor (2021), Preventing Repeated Real World AI Failures by Cataloging Incidents. Incident-specific contributor credits are available at each citation link. Metadata adapted; article text excluded.
License: CC BY-SA 4.0
First collected: 2026-09-19T22:50:59.123Z. This is not the publication date.
Observed changes
AIIC observation times, not verified publisher revision times. Up to eight recent revisions.