AIIC AI Intelligence Centre

SOURCE-LINKED INTELLIGENCE

Amazon’s "Time Off Task" System Made False Assumptions about Workers' Time Management

AI Incident Database · article · Dec 1, 2020 · UTC

Amazon’s warehouse worker “time off task" (TOT) tracking system was used to discipline and dismiss workers, falsely assuming workers to have wasted time and failing to account for breaks or equipment issues.

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recordType
incident-report
evidenceStatus
reported
region
Global

Reported occurrence date: 2019-07-03T00:00:00.000Z

Evidence & attribution

AI Incident Database, Responsible AI Collaborative; McGregor (2021), Preventing Repeated Real World AI Failures by Cataloging Incidents. Incident-specific contributor credits are available at each citation link. Metadata adapted; article text excluded.

License: CC BY-SA 4.0

First collected: 2026-09-19T22:50:59.123Z. This is not the publication date.

Observed changes

AIIC observation times, not verified publisher revision times. Up to eight recent revisions.

2026-09-20T23:22:28.549Z

  • publishedAt: Not provided2020-12-01T00:00:00.000Z